Payment and Refund Policy
Last updated: 27 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of Course A, our reporting workflow guide focused on agile production. The course covers field reports, studio coordination, camera setup, and clear media presentation. It is provided as digital content through our commercial website operated by reportofly. The policy governs payments made by customers in the United Kingdom for access to this educational material and any associated services such as updates or support materials directly related to the course.
The policy covers both one-time purchases and any subscription-based access options where offered. It does not extend to third-party products or services linked from our site. All transactions are subject to the laws of the United Kingdom, including the Consumer Contracts Regulations and UK GDPR where personal data is involved in processing payments.
Prices, Currencies, Taxes, and Any Additional Charges
All prices for Course A are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. Customers outside the UK may be responsible for any import duties or local taxes imposed by their jurisdiction, though no such charges are levied by reportofly at the point of sale.
Additional charges may apply for expedited delivery of any physical supplementary materials, though the core course is delivered digitally. We reserve the right to adjust prices, but changes will not affect orders already confirmed. Any promotional pricing is clearly marked and subject to the terms of the specific offer.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as payments via secure third-party processors. All payments are authorised in real time, and funds are held until the order is confirmed. Payment security is maintained through industry-standard encryption and compliance with PCI DSS requirements.
Customers authorise reportofly to charge the provided payment method for the full amount at the time of purchase. We do not store full card details ourselves. In the event of authorisation failure, the transaction will not proceed, and you will be notified immediately.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, you will receive an email confirmation containing order details and access instructions for Course A. A binding contract is formed when we send this confirmation, at which point access to the digital content is granted.
Until confirmation is issued, no contract exists, and any pending payments may be cancelled without penalty. The confirmation email serves as proof of purchase and outlines your rights under this policy.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, you have a 14-day cooling-off period from the date of purchase during which you may cancel for any reason, provided you have not begun downloading or accessing the digital content. If access has started, the right to cancel may be lost.
To exercise cancellation rights, contact us via the details below before the period ends. Cancellations after the period or after content access has begun are not permitted except under the refund eligibility rules outlined next.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the 14-day period if no substantial access to Course A has occurred. Once the course materials have been downloaded or streamed beyond a minimal preview, refunds are excluded. Promotional or discounted purchases may have additional exclusions detailed at the time of sale.
Non-refundable items include any customised elements or bundled services already rendered. We assess eligibility on a case-by-case basis in line with UK regulations.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order number, full name, and reason for the request. Include the date of purchase and any relevant transaction details. We require this information to verify your eligibility promptly.
Requests must be submitted in writing; verbal requests are not accepted. Our team will acknowledge receipt within two working days and guide you through any further steps if needed.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receiving your request, we inspect the access logs for Course A to confirm whether substantial use has occurred. Approval or rejection is decided within seven working days, after which you receive written notification via email explaining the outcome and any next actions.
If rejected, the notification includes the specific reasons based on our policy. You may appeal once with additional evidence if you believe an error occurred.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing typically takes five to ten working days, though it may vary depending on your bank or card issuer. Funds usually appear in your account within fourteen days of approval.
We notify you once the refund is processed. No interest or compensation is provided for processing delays beyond our control.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
For digital content like Course A, the 14-day cancellation right ends upon download or access commencement. Subscription renewals follow the same rules, with notice provided before each billing cycle. Promotional offers are non-refundable if the terms specify that access constitutes acceptance.
Services such as updates to the agile production guide are included for the duration of access and do not trigger separate refunds unless the entire course qualifies.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in immediate order cancellation with no access granted. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as disputes and may lead to account restrictions if abuse is suspected.
Suspected fraud triggers account review and potential reporting to authorities. We cooperate fully with payment providers in such cases while protecting customer data under UK GDPR.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013. These include rights to goods and services of satisfactory quality and the 14-day cooling-off period for distance sales, which cannot be waived.
In the UK, you retain the right to seek remedies through the courts or alternative dispute resolution if our process falls short. Nothing in this policy limits liability for fraud or personal injury.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy or to make requests, write to [email protected] or use the contact form on our site. Our address is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. We may update this policy periodically to reflect legal changes; the latest version will always be posted here with a new last-updated date.
Continued use of the site after changes constitutes acceptance. Previous versions are available upon request for reference.